Company has developed a system where all the customer complaints are registered in 24 hours and acted upon within 48 hours .
Every complaint is given a unique number for tracking within the organisation and for all further communications to the customers .
Feed back of corrective and preventive action is given to the customers within 2 weeks .
Record of customer complaints and its corrective actions are maintained.
MARUTI CASTINGS at present has given employment to more than 276 workmen covering 250 families.
With the creation of new infrastructure, MARUTI CASTINGS will be able to provide employment to new generation and more workmen looking for jobs.
All the raw materials and other inputs used by maruti castings in the manufacture of its products are indegenious and are procured by company direct from the manufacturers.
Company has the well defined system and procedures to carryout product, process and system audits periodically as per plans.
SHOP FLOOR MANAGEMENT
A well supervised and effective preventive maintenance system.
A well organised material handling net work.
A good house keeping arrangement.
A daily review of customer complaints and in- house rejections on shop floor .
LOGISTICS AND COMMUNICATION
Company maintains sufficient stock of its finished products to take care of fluctuation in its customer demands
Company is having good communication net work for effective communication with customers and its other business associates .
Minimum stock level of all the raw materials are maintained in the company to ensure that there is no line stoppages for want of raw materials and other inputs required for its manufacturing processes.